Terms and conditions
1. Validity of the terms and conditions of making purchases
2. Price information
All prices displayed in the online store are in euros and inclusive of value added tax of 20%. Further fees may be added to the prices of the goods specified in the online store, incl. the delivery cost or the administrative fees, pursuant to the provisions of the terms and conditions of making purchases. The amounts of the additional fees depend on the value of the customer’s shopping cart and the delivery method selected by the customer. The costs added to the cost of the products purchased are calculated and specified under your shopping cart upon placing an order. The online store reserves the right to change the sales prices. Any such changes will be published on the website.
3. Placement of orders
Select suitable products. Add the desired products to cart. In order to place an order, first click the ‘Place an order’ link in the shopping cart. Please fill in the required fields on the page of placing the order, select the delivery method and payment method suitable for you and click ‘Confirm the order’. After confirmation of the order, an invoice will be e-mailed to you which you will be required to pay. You can pay via a bank link or by a transfer to the bank account of OÜ MARTOMI. The term of payment is 2 days. If you will not pay the invoice within this period of time, the order will be automatically cancelled. The order, incl. the payment details will be e-mailed to you. Please fill in the fields in the data and order confirmation page carefully, as fast and smooth delivery of the products purchased by you and settling of any later disputes or claims will depend on the accuracy and correctness of the information submitted. Orders places in the online stores are processed on working days (Mon-Fri 10:00−16:00). If an order is placed on Friday after 14:00, the order will be formalised on the following Monday. This also applies in the case of the customer picking the goods up from the seller’s warehouse. If you would like to pick the goods up from the warehouse, please e-mail the details of your arrival to firstname.lastname@example.org.
4. Entry into force of the sales contract
The sales contract will enter into force after confirmation of the order. By entry into a contract of sale for the goods, the online store undertakes to deliver to the buyer the goods purchased and enable transfer of the possession to the buyer; the buyer will pay to the online store for the goods the amount specified on the invoices submitted and receive the goods. Any orders which the buyer has not paid for will be annulled 3 days after the date of placing the order.
After entry into force of the contract of sale, the online store will pick and pack the order and hand it over to a logistics partner for delivery. The goods available in the warehouse are usually delivered within 1-3 working days. If the goods are not in the warehouse and must be ordered, the average delivery time is 1 week. The exact delivery time of a specific product is specified next to each product. The delivery times specified in the online store are calculated from the moment of receipt of payment for the order. In order to ensure delivery without delays, the buyer will submit accurate and valid delivery details. In the event of submission of inaccurate delivery details or failure to pick up the goods from the parcel terminal, any further costs of transportation will be covered by the buyer. The online store will not be held liable for delayed delivery of the goods which is caused by the logistics partner’s delay or force majeure (natural disaster, martial law). If the goods ordered cannot be delivered due to unexpected running out of stock, the online store will notify the buyer thereof and refund to the buyer the amount paid (incl. the delivery fee) immediately, but no later than after 14 days.
6. Returning of goods
After receipt of the order, the buyer may withdraw from the contract entered into in the online store within 14 days.
Returned goods which are not defective must be undamaged and in a good technical condition. The buyer will only be held liable for any decreases in the value of an item returned arising from using the item in the event of deterioration of the condition of the item returned if the buyer has significantly damaged the marketable condition of the item, thereby lowering the sales value of the item. In order to return goods, an application for withdrawal from the purchase will be submitted, the form for which can be found here – Returns Alternatively, the application may be e-mailed to the online store no later than within 14 days after receipt of the goods. The online store will immediately refund the purchase price to the buyer upon receipt of the goods returned but no later than after 14 days. The delivery costs will be covered by the buyer. Please send the goods returned to the parcel terminal of Männiku RIMI. Purchased goods cannot be returned if the products were manufactured based on the buyer’s personal needs or custom-made based on the criteria specified by the buyer.
In order to exchange the goods, please e-mail the respective details to email@example.com
We do not reserve products in the case of exchanging goods, the costs of exchanging are covered by the buyer.
7. Force majeure
The online store will not be held liable for any damage caused to the buyer or for delayed delivery of the goods if the damage or delay is caused by circumstances which are out of the online store’s control and which the online store could not foresee (natural disaster, martial law, etc.).
8. Processing of personal data
By submission of their data in the online store and granting respective consent, the buyer grants permission for collection and processing the buyer’s personal data (name, telephone number, delivery and/or home address, e-mail address) and transferring the data to a logistics partner for delivery of the goods. The buyer may choose whether or not they wish to receive the newsletter of the online store or other information via the contact details provided to the online store. The buyer may prohibit collection and use of their personal data at any time, unless it is required for collection of a claim arising from the contract or for delivery of the goods. The buyer may request deletion of their personal data and account from the environment of the online store. Martomi OÜ is the data controller, the personal data required for processing payments are transferred by the company to a data processor, SEB Pank AS.
9. Warranty and the procedure for submission of claims
A manufacturer’s warranty only applies to a product if this is specified in the description of the product or in the documents delivered with the product. The warranty is valid based on the terms and conditions of the manufacturer’s warranty which may differ by manufacturers. Absence of a warranty does not exclude the buyer’s right to submit claims. The buyer may submit claims within 2 years after purchasing goods. The online store will be held liable for non-compliance with the terms and conditions of the contract or deficiencies of the goods sold to the buyer which are found within two years after handing over of the goods to the buyer. In the event of detecting a deficiency, the buyer may contact the online store no later than within two months, presenting the sales invoice or contract for the goods or another document proving the purchase of the goods. In the event of detecting a deficiency of the goods, please contact the online store immediately and stop using the goods. The online store and the buyer will agree whether the deficient goods will be repaired or replaced. The online store will not be held liable for any deficiencies of the goods which have been caused by the buyer, as a result of using the product for purposes different from the intended purpose, or as a result of intentional damaging of the product. In the event of detecting non-compliance or deficiencies of the product, please send the information to the e-mail address of the online store, specifying the name of the person who placed the order, the contact telephone number, order number, and detailed description of the non-compliance or deficiency. Any claims regarding non-compliances or deficiencies of the products will be submitted no later than within two months after detecting the non-compliance or deficiency. All claims submitted will be processed as soon as possible, but no later than within 14 days after receipt of the claim.