Returning of goods

Withdrawal application:

After receipt of the order, the buyer may withdraw from the contract entered into in the online store within 14 days.

Returned goods which are not defective must be undamaged and in a good technical condition. The buyer will only be held liable for any decreases in the value of an item returned arising from using the item in the event of deterioration of the condition of the item returned if the buyer has significantly damaged the marketable condition of the item, thereby lowering the sales value of the item.
Returns the application may be e-mailed to the online store no later than within 14 days after receipt of the goods.
The online store will immediately refund the purchase price to the buyer upon receipt of the goods returned but no later than after 14 days. The delivery costs will be covered by the buyer.
Please return the goods to the Tallinn Viru bus-terminal DPD or Omniva parcel machine (Viru väljak 4) or Smartpost parcel machine (Viru väljak 4/6), enter +372 58866698 as the recipient’s phone.
Purchased goods cannot be returned if the products were manufactured based on the buyer’s personal needs or custom-made based on the criteria specified by the buyer.

In order to exchange the goods, please e-mail the respective details to info@johaeesti.ee
We do not reserve products in the case of exchanging goods, the costs of exchanging are covered by the buyer.