Returning of goods

Withdrawal application:

After receipt of the order, the customer may withdraw from the contract entered into in the online store within 14 days.

Returned goods which are not defective must be undamaged and in a good technical condition.

The customer will only be held liable for any decreases in the value of an item returned arising from using the item in the event of deterioration of the condition of the item returned if the customer has significantly damaged the marketable condition of the item, thereby lowering the sales value of the item.

Returns the application may be e-mailed to the online store no later than within 14 days after receipt of the goods.

The online store will immediately refund the purchase price to the customer upon receipt of the goods returned but no later than after 14 days. The delivery costs will be covered by the customer.

Please return the goods to the Tallinn Viru bus-terminal DPD or Omniva parcel machine (Viru väljak 4) or Smartpost parcel machine (Viru väljak 4/6), enter +372 58866698 as the recipient’s phone.

Purchased goods cannot be returned if the products were manufactured based on the customer’s personal needs or custom-made based on the criteria specified by the customer.

The goods to be returned must not be used and the tags must not be cut off.

If the returned goods are damaged, the Customer must compensate for the decrease in the value of the goods.

NB! There is no right of return for products purchased locally. It is possible to exchange the size of the product or another product.

In order to exchange the goods, please e-mail the respective details to info@johaeesti.ee
We do not reserve products in the case of exchanging goods, the costs of exchanging are covered by the customer.